Does Home Depot / Lowe's Haul Away Appliances?

The short answer

Yes, Home Depot and Lowe's will usually haul away your old appliance - but only when they're delivering a new one to replace it, typically only a comparable appliance (old fridge for new fridge), and often for a fee. If you just want an old appliance gone and aren't buying a replacement from them, this route won't work. Here's how it actually plays out.

How retailer haul-away works

• It's tied to delivery. Haul-away is arranged when you purchase and schedule delivery of the new appliance. You select the option at checkout.
• Like-for-like. They'll typically remove one old item of the same type as the one being delivered - an old washer when a new washer arrives, for example.
• Prep matters. The old appliance usually needs to be disconnected, emptied, and accessible. Refrigerators should be emptied and defrosted; washers disconnected from water lines.
• Fees vary. Some promotions include free haul-away; otherwise expect a modest charge. Confirm the exact policy and cost for your order, as terms change and can vary by store and delivery provider.

Where retailer haul-away falls short

Big-box haul-away doesn't cover a lot of common situations:

• You're not buying a new appliance - just getting rid of an old one.
• You have more than one old appliance to remove.
• The item is a garage or basement fridge not being replaced.
• You also have furniture, a grill, or other junk to clear at the same time.
• The delivery crew declines because of access, disconnection, or condition issues.

What about mattresses and other stores?

The same pattern applies beyond appliances. Many mattress retailers will remove your old mattress when they deliver a new one, again usually for a fee and only with a purchase. Furniture stores sometimes offer similar delivery-based removal. The common thread: retailer haul-away is a delivery perk, not a standalone service. If you're not buying, or you have a mix of items, you'll need another option.

Tips to make retailer haul-away go smoothly

• Select and pay for the haul-away option when you place the order - it usually can't be added on delivery day.
• Have the old appliance emptied, defrosted, and disconnected before the crew arrives.
• Clear a straight path to the door so it's accessible.
• Ask whether they remove only the matching item or additional pieces.

Your Cape Girardeau alternatives

• City Transfer Station: drop off appliances yourself at 2055 Corporate Circle; the white-goods fee is $25 each as of 7/1/25 (station handles the refrigerant).
• Wednesday Special Pickup: City trash customers can schedule appliance pickup by calling (573) 339-6351; one free Special Pickup per residential customer per year.
• Full-service removal: we take any number of appliances, from anywhere in the home, no purchase required.

When to call us instead

If you're not buying a replacement, have multiple items, or need an appliance carried up from a basement or out of a garage, full-service removal is the simpler path. We disconnect it, handle the freon recovery for refrigerators and freezers, and haul it away - plus any other junk in the same trip - for one upfront, volume-based price. No delivery purchase, no waiting for a delivery window. Call (573) 266-2040.